AI

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Airbnb says a third of its customer support is now handled by AI in the US and Canada

Airbnb was poised to introduce an app that doesn’t just search for you, but one that “knows you.” CEO Brian Chesky said, “It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale.”

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Why top talent is walking away from OpenAI and xAI

AI companies have been hemorrhaging talent the past few weeks. Half of xAI’s founding team has left the company — some on their own, others through “restructuring” — while OpenAI is facing its own shakeups, from the disbanding of its mission alignment team to the firing of a policy exec who opposed its “adult mode” feature.  Watch as TechCrunch’s Equity podcast hosts Kirsten Korosec, Anthony

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